Arizona's Experts in Fire and Smoke Damage Restoration
We stand ready to help when disaster strikes
Few events are as traumatic as a fire in your home. Not only do they cause significant damage, but they also bring disruption, the loss of treasured possessions, and a blow to your sense of security and comfort. Even small fires can create ongoing damage and long-lasting safety issues. Smoke contains corrosive, toxic microparticles that can affect virtually every surface in your home, discoloring walls, tarnishing metals, causing plastics to erode, and staining clothing, carpeting, and upholstery.
The team at National First Response understands how disruptive a fire can be, which is why we specialize in fire and smoke damage restoration. Once the fire department has left, our experts are here to help you rebuild your home and restore your peace of mind
Highly trained and alert ready 24/7
National First Response is at the ready 24 hours a day, 7 days a week. Within 60 minutes of your call, one of our experienced, Clean Trust-certified technicians will be at your door, ready to assist you. We will work to restore your home to its full potential, prevent any further loss, and help you mitigate safety concerns. We are committed to giving you peace of mind and helping you return to normal as quickly as possible.
Fire and Smoke Damage Restoration Services:
- Board up services
- Rapid response mobilization
- Structure cleaning
- Smoke odor deodorization
- HVAC duct cleaning
- Demolition & debris removal
National First Response can also assist with insurance claims and offers affordable rates and payment plans for those without fire insurance, so you can get back to your life, worry-free.






What Our Customers Have to Say


Thank you I can't say enough
The detailed workmanship you can't even tell there was a disaster
Want to give special shout out to Brandy in the office thank you for constantly reaching out and letting me know all the details
Hope your bosses really know how important your part is !!!

I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of them are out for a quick buck and fake damage just so they can bull their insurance.
Not this company! They are the absolute opposite. I have seen them choose to do the right thing over and over and over again as they educate their clients on options and actually try to save them money. This company is more concerned about the welfare of their client than they are their pocket book and that is why they are the company I refer with confidence. I know that my client will get their house back as quickly as humanly possible and I have put them in the hands of someone I would unequivocally use in my own home.

I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep the outside elements outside.
Ahmad and Alan were also outstanding in the demo work they performed. These guys really brought awesome customer service and attitude to the job which was very reassuring to me the customer. They were clean and thorough in their process of removing damaged sheet rock and insulation.
The gentlemen responsible for sealing up my , who's names I forgot, were also outstanding and very empathetic to my concerns with getting my bathroom wall sealed so as to keep all the elements outside during peak heat of the summer. They too were very thourouh in the the sheet rock restoration work they performed.
All in all I highly recommend these guys because they also do a great job dealing directly with my insurance (State Farm) as well. According to State Farm they do come highly recommended because the insurance company rarely deals with oversights with National first response.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!


Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend NFR ... just wanted to say thanks to Josh and Steve for a great job!
I give the company a "10"


I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out a few days. I was very distraught about my family's safety. She reached out to Vinnie, and I had someone from mitigation at my house in hours.
Demo started the next day. As you may know, working with home owner's insurance can be a long road. I have called the main office and spoken directly to Christina and Brandi and managers like Vinnie and Eric on MANY occasions. They are beyond friendly and always willing to answer my many questions. They go above and beyond.
Donny and his team are currently rebuilding by island. They, too, are wonderful. All skilled, good communicators, and working with a smile. I can't tell you how nice it is to work with people that don't make you feel like a burden.
Whether you are in a crisis situation or you are renovating a home, call National First Response!
I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future!





- Laura N.Having a disaster in your home is never fun. Major water leak which got taken care of by Robins Plumbing (fantastic, very professional and did a fantastic job). Chris told us what we needed to do, who to contact. Here comes some great guys from National First Response. The guys are great, got to the demolitions right away. Very professional, polite. Answered every question with what was to happen next. Got the ball rolling and did a GREAT JOB! Highly recommend!read moreread less
- Jeannie R.National First Response is a 5 star company in our opinion. We had a flood in our home which wasn’t discovered for 3 weeks since we were out of town. I called in a water restoration/mitigation company and was quite disappointed in their communication so decided not to use them for the rebuild. NFR was recommended to us and we hired them. Absolutely the best decision ever!! They kept me informed (long distance) of what was happening, sent me photo’s & video’s along with phone calls to ease my mind. The work they did was just OUTSTANDING in quality, timely manner and the employees who did the work were at the top of their field of expertise. We are happily back in our home and so grateful for all who helped make it happen. Special thank you to Chris for going above and beyond for us. Jeannie Robinsonread moreread less
- mjt9991NFR Roofing helped with my wind damage and assisted the claims adjuster with the claim. Kyle was the project manager that helped out and was very helpful from start to finish. Can't say enough good things about my experience with this company and Kyle. Their crew came out and took only one day to complete and did a great job. Would recommend to all needing help on a new roof.read moreread less
- Day i.National first response has been a great company to work for. Mike cam out and walked us through the whole process. They were very quick to take care of all the necessary paperwork. I had my new beautiful roof within a week. The crew that came out to do the new roof were very professional and kept the area clean and tidy. The office staff were available after the job was completed to help answer all my question. If you need help with a home repair consider calling Mike to help you with all your needs.read moreread less
- Anyelo A.National First Response came knocking on our door last year they were really polite and professional. Nicole Sullivan keep in touch with us throughout the process explaining everything step by step, she guide us and explaining what options we had. Thank you for everything.read moreread less
- Mark S.National First Response was there for us in the early morning just before Christmas when we found our 2nd floor boy's bathroom had an angle stop leak at 4am with water coming down through the ceiling below into our first floor and garage. Within an hour or so of my call to their 24 hour response number their remediation team was at work extracting the water and drying out our home. This quick response allowed our home to not incur any issues at all with mold which is huge when it comes to water damage. They have been phenomenal in not only the remediation part but with helping our family navigate the back and forth with both our insurance carrier and our mortgage company. We are now over 80% complete with the rebuild and we could not be happier with the way our home is coming back together and with the up to date communication and professionalism of their techs. Thank you to Chris, Kayla, Shane, Josh, Cody, Zach, Tristan, Rolando and the rest of the Rock Star Team!! Our family appreciates all that you do!read moreread less
- Yitzchak M.Highly recommend! Matt Mayles was top notch from start to finish. Answered all my questions, walked me through the process and options, was extremely responsive and made himself available all throughout. The workmanship and quality of the job was excellent, the crew was professional, timely and cleaned up after themselves. Couldn't have asked for a better experience. Thank youread moreread less
- Celina A.Amazing job. Highly recommend. I worked with Kyle for my roof. At first I wasn’t to sure, i hate calling insurance, Kyle assured me he would deal with everything. He kept me in the loop the entire time. So I was aware of everything that was going on without the stress. The roof looks amazing and was done super quick once it was approved. If you’re thinking about it, you should do it. Kyle was very professional and that’s important to me because I’m female so I’m always worried I don’t know enough and can be taken advantage off.read moreread less
- charles r.Everybody at National first response has been awesome from beginning to end. They worked with my insurance company through the whole process to make sure I got what I needed to get my roof back in shape. Nicole in the office kept me informed through the whole process. The roofers were outstanding and did a fantastic job. That thanks to Greg for getting everything started.I would give more than 5 stars if I could.read moreread less
- Valerie B.Highly recommend National First Response. We had roof damage and Bianca guided us through all the steps. She was on-site when the work was being done too. The crew was fantastic. When all the work was done, you would have never known we’d just had the entire roof replaced - there was not a spec of debris. From the initial call all the way through the final inspection, NFR was there. We could not be more pleased with the results.read moreread less
- Leigh S.We recently had our roof done by National First Response and it was the best experience. It was such an easy process and didn’t cause us any headaches and barely any of our time; which is nice when you have 3 kids. They talked to our insurance company, got them to approve a whole roof replacement when they were only going to approve a partial. The clean up was great and we’re so happy with the outcome!! The whole team was great. Kyle initially talked to Alex and got the ball rolling as to what they could do. Nicole was super responsive and answered any questions I had and was considerate by checking in on us during this whole process. Brendan was also amazing and dealt with our insurance company while he was here and answered any questions they had. I can’t recommend this company enough!read moreread less
- Ian B.So lets preface this review by the fact that Insurance is the biggest hurdle and annoyance in this process. NFR (Eric) stood by us every day as we waited to see what insurance was going to cover. He contacted the adjuster and worked to get items missed in the original adjustment covered. Unfortunately insurance slowed the process down and what should have been a demo and repair in a week took almost 2 months, uggghhhh. NFR performed a professional demo and repair at a reasonable rate and in a timely manner. Thank you.read moreread less
- Tim L.National First Response did such an amazing job on my new roof! The old shingles were worn down and were recently damaged from a heavy windstorm. They practically worked a 12hr day in the scorching heat to reshingle the roof with wind resistant Timberline shingles. The workers were quick, polite, and were very respectful of my property ensuring there was no trash left behind after a thorough cleanup of the yard. As a bonus, the project manager offered to have the rotted sidepaneling replaced at an affordable cost. Could not recommend this company enough!read moreread less
- Janet R.They were great to work with! They came out did the assessment, dealt with the insurance company and made everything as simple as possible to get the roof replaced! we were so nervous because the rain was coming the next day, but they reassured us that it would get done and it was what is done in record time! Would recommend them to anyone who needs a new roof! Thank you so much for the great job that you all did!read moreread less
- Marge R.We had water damage from a drain pipe inside our outer kitchen wall. Our plumber called National First Response, they came within an hour to access our damage, and started the restoration process the next morning. From the workers who tore out our cabinets, those who handled the water issue, to the workers who finished the restoration, they were all very friendly and professional, and on time. Eric was always readily available when I called with questions, and patient. Also Alan and Rick. Thank you for a job well done!read moreread less
- Sam J.I done a lot of research before going with National first response. I received 7 quotes, and everyone was trying to charge me more money for my roof replacement. I’m happy how fast they completed the job and made sure they took care of all my damage wood trim before installing the shingles. They also removed the gutters for no extra charge. There communication level was exceptional, and they finished 1 day early. I would recommend them to anyone looking to have their roof replaced or repaired.read moreread less
- Andrea M.Found this company on the Heros for Hire group. Though they are not firefighters, they responded quickly and their team handled my remodel with amazing speed and high quality work. They worked with my schedule and were reasonably priced for the work I had done. I'll definitely use them again for future projects.read moreread less
- Gary M.We had an overhead HVAC system failure with a resulting water leak in the living room ceiling, causing a large hole in the ceiling and lighting fixture displacement. Required repairs included patching and repainting ceiling area and rehanging lighting fixture. . The technician, Steve, did a perfect restoration job. We also appreciated the fast response.read moreread less
- Michael S.Whenever I enter my front entry door, I can't believe how good it looks. Rick Estrella, the painter, was able to transform the old, unpainted door, and cracked, weathered trim into a look better than new. He also meticulously caulked, masked, primed, and painted the exterior siding, a new patio door, and interior areas with the same quality. He is a true professional.read moreread less
- Dawn F.The team of roofers arrived a day earlier than expected and it was GREAT! They returned bright and early the following day and continued where they left off the prior day. They are courteous and friendly along with being efficient and very tidy. They took the time and effort to ensure that my pool was well protected from any possible debris. They did a fantastic job removing the old roofing and installing the new one. They took special care filling in the opening where my old swamp cooler used to be located and roofing over the spot. They painted the old vents and installed new ones to replace some of the old ones that needed replacement. We are extremely happy with the entire company from the roofers and Project Manager Brendon to Brooke in the office. She answered my questions and kept me posted throughout the entire process. I highly recommend National First Response Roofing Division to anyone needing any roofing needs taken care of. Dawn Farmer and Wes Woodrumread moreread less
- Ron J.If I could give national first response roofing company 10 stars I would. Absolute positive experience to work with this company. They handled every single aspect of my roofing needs in the most prompt professional and courteous Way. Excellent craftsmanship, excellent customer service. They absolutely delivered and knocked it out of the park. I would highly recommend national first response roofing company to any of my friends and family. I am extremely happy that I selected this roofing company. Fantastic job.read moreread less
- Jeff M.I am very happy with our new roof from National First Response. Nichole has the best customer service I have ever had,she kept me up-to-date regularly and answered any questions very professionally. The crew was great cleaned up very good when job was finished. I would definitely refer Nation First Response to others.read moreread less
- Craig M.Grace Benard did a great job guiding us through our roof repairs. The estimate process, planning, and workmanship of this company was great. The job began and ended on schedule and without any cost overruns. The workers also made sure the yard and surrounds were tidy at the end of each day.read moreread less
- Patrick W.The whole team at National First Response are nothing short of incredible! I respect how they run the company with integrity, honesty, and respect for the customers and community. The Operations Manager Nicole is a boss! She has such a caring and professional attitude. She will be with you every step of the way to make the process so easy! This is the company to call for any roofing or solar needs!read moreread less
- Linda O.National First Response was very professional and effective from start to finish. They assisted in all aspects which left minimal work for us homeowners. The products used and the employees were excellent. I would recommend them and use them again in the future. Thank you!read moreread less
- leslie p.Steve came out to put a new back door on. He had previously fixed my vertical blinds. Both times he was extremely professional and friendly, and did a terrific job. He did the job very nicely and cleaned up after himself. Just like everyone else at NFR, he was a pleasure to work with, and I would not hesitate to recommend him to anyone.read moreread less
- Martha C.10/10 recommending to anyone that asks, great service. Any questions I had were answered & explained in detail by Brooke Thomas. She's was very knowledgeable & extremely helpful which made the entire process easier. Staff was very polite, friendly & respectful of my time. Definitely would recommend to anyone in need of their roofing services.read moreread less
- Ernest M.I was extremely satisfied with prompt, professional service that I was immediately provided by National 1ST Response! The daily updates and scheduling go without saying how impressed I am with this company. The owner Chris Owens has continually offered his support throughout this process. My loyalty will remain with this company, for it’s professionalism!!read moreread less
- Clyde S.We needed work done in our home to mainly make it more suitable for wheel chair access. Project manager Randy took full charge and supervised a plan that showed his professionalism and understanding. Craftsmen Adam and Cricket executed a variety of projects with admirable skill and adaptability. The quality results made it all a very worthwhile experience.read moreread less
- Elka P.Matt & Kyle were very courteous, professional and knowledgeable all the while working with the insurance company to ensure the job was done correctly. From start to finish, they kept us updated on progress and timing to completion which was amazingly quick. The crews made sure safety and keeping the area clean were a priority while working efficiently and professionally. The entire experience was great, and we loved having their entire team take care of us and our roof. We highly recommend them for your new roofing needs.read moreread less
- Tracy C.After an AC unit replacement, the trim on the attic needed to be replaced. Precision Air and Heating uses National First Response to complete the finishing work. Josh arrived on time, was very personable and did an outstanding job replacing the attic trim. Hopefully I'll never have a household emergency, but if I do, I will certainly contact National First Response.read moreread less
- Virginia S.What a refreshing experience after having a disappointing and expensive experience with another roofer. These guys were First Class. From Price, to Promptness, to Professionalism, Everything when as Promised. And my roof was a mess. The clean up was also amazing. Brandon, the Project Manager took care of everything so I was extremely happy with the job and the guarantee on workmanship. (10 years) Thanks to all involved .read moreread less
- Tawni G.I am the senior pastor of First Christian Church of Mesa. We had an incredible experience working with National First Response. They were our roofing contractor for an insurance claim, and their team went above and beyond in every way. They tirelessly advocated for us with the insurance company, performed excellent work, and were always responsive to our questions and needs. But that’s not all! Towards the end of our roof claim, we had a car crash into the front of our building, causing extensive damage. National First Response had a crew on-site within a couple of hours, quickly clearing debris and guiding us through the entire process. This was an extensive project involving multiple trades, all of which were professionally coordinated and managed. We can’t thank National First Response enough for their responsiveness, professionalism, and dedication. Kudos to the entire team for being amazing in every way imaginable!!! Highly recommend!!!read moreread less
- josh t.The longest part of the process was dealing with my insurance company. That part took 9 months to an entire year to finish. (They were patient and assisted us as we went through the claims process) Once the claim was approved. No contract, no hassle. Just sent them the cost to repair and they handled the rest.NFR was then able to get my roof done in 2 weeks replacing everything. The shingles, the metal roofing. And patching up the inside issues as well.I'm currently thinking of having their assistance again at my other house.read moreread less
- Rebecca B.We had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture.read moreread less
- Dance F.Chris and his crew at National First Response are top notch. Our family lost our home in January due to a fire, and Chris was there from day one to help us restore it to an even more beautiful place to live. He and his men are detailed, honest, and very easy to work with, which made it much easier for me during such a challenging time. I can't say enough about Chris and his immaculate work ethic-it made all the difference in my experience. Thank you National First Response-you are THE BEST!read moreread less
- CaSandra C.What a great company to have worked with! After the storm, they were quick to come and help me out. Unlike other companies who were giving me a wait time of a week to just have someone inspect the roof. Michael was very helpful in answering my questions and making sure everything got done correctly. I would recommend to all my family in friends!read moreread less
- Chris L.We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂read moreread less
- Andy T.It was a pleasure to work with National First Response on our homes new roofing project. Nicole S, Operations Manager was professional, courteous and extremely responsive. She walked me through every step, explaining the process in a way I could understand and answered every question I had. Our install team was amazing, and did a beautiful job on the roof and clean up of our yard. I would HIGHLY recommend National First Response for your roofing needs.read moreread less
- Jennifer S.National First Response was great to work with on getting my roof replaced. They helped me by letting me know what to expect all along the process. They were also very responsive when I had any concerns. I would highly recommend going with National First Response. Nicole big thanks for being so responsive to any needs I had through the process. Good customer service is hard to find these days, but this team is excellent! Thank youread moreread less
- Nathan P.Everything was great about our experience with National First Response. Grace Berand was excellent in communicating about the process and staying in touch with us throughout the entire job. Brandon did a great job in overseeing the work crews and in the final inspection. The entire process from the first estimate through to the very end was very smooth. We felt a sense of calmness, but, also, a sense of professionalism and are very proud of how our roof looks with the job that was done. I would recommend this entire team for getting a job done in a timely manner, in a professional way, smoothly, without hitches and we found them to be extremely trustworthy through the whole process. We will not hesitate to recommend this company to all our friends and neighbors who might be in need of their services. All questions that we had were answered and addressed.read moreread less
- Allan S.Since our first meeting the representatives from National First Response I have been completely satisfied with their personal interaction, professionalism and flexibility. Michael and Brenden worked well with us and their crew to get the best work done in a short amount of time. They were quick and cleaned up completely during the 2 days they were at my home on my roof. Jeff and Nicole worked patiently with me in getting their company paid. My roof looks great and the experience was efficient and pleasant. I will be happy to refer anyone to National First Responders.read moreread less
- gary c.We are extremely happy with our new roof on house, back patio and detached shop done by National First Response Roofing . We also had some restoration work done on the inside of detached shop, water damage from roof leaks. From Cody handling claims, Mike the roofing Superintentent, and Nicole in the office were all great and communicative. The roofing crew was fantastic too. Not only their craftmanship they put into the work they used drop cloths to protect property and they cleaned up impeccably every day!! If your in need of restoration work, roofing, and 1 stop remodeling work give NATIONAL FIRST RESPONSE A CALL TODAY, YOU WILL BE GLAD YOU DID!!!read moreread less
- William K.National First Response has been amazing to work with on an insurance claim. My insurance was being very difficult to deal with and NFR, without much of my involvement thankfully, managed the whole process and fought for me all the way. The process took months but NFR never pressured me for payment until the insurance company paid. The work by NFR, both the mitigation and rebuild, was top quality. All the people I dealt with from management to dry-wallers Were very professional I would highly recommend, without hesitation, National First Response. A big thank you to Kayla, Christina, Matt and Vennie. I appreciate all the work you did on my behalf during a very difficult time for me.read moreread less
- Anna E.Phil came to the door one day Ask in about our roof the name of this company is national first response. They replaced our roof after speaking him for a long time He was so respectful And you're needs the company replaced our roof and did the most awesome job. He directed me to nicole, nicole was the Go to person whenever I had an issue which I never did. They didn't awesome job I couldn't ask for anyone better. I want to thank the company for the best results. And I'd recommend them highlyread moreread less
- Erik F.National First Response did a great job of working with my insurance company to file the claim and followed up with them until the claim was approved. Nicole was fantastic to work with and called me every few days to provide updates. The roof replacement went perfectly - materials were delivered as scheduled and the installation team was fast and professional. All of the neighbors have commented on how nice the new roof looks!read moreread less
- YC L.National First Response (NFR) recently did my roof underlayment replacement and an interior repair. It started with a roof leak during raining and a small water damage it caused. I called NFR and they dispatched Mike over on the same day. Mike immediately placed a tarp to cover the leak area, with no change (regardless of whether or not NFR would be hired for further roof work). One other company would charge $500 for just putting a tarp on. NFR did an awesome job on the interior repair. After a small patch of drywall replaced and repainted, it looked like nothing happened. I was very pleased.read moreread less
- D L.After a major storm came through, I got in contact with Albert Bronson at national first response. Albert was very prompt and informative and helped me navigate the entire process of getting my roof replaced through my insurance company. I'm very pleased with my roof and I would definitely recommend Albert as the Project manager for any of your Roofing or Restoration needs. Thank you very much national first response For your Professionalism. 6 Stars.read moreread less
- Stephanie M.They did an excellent job on our remodel. Eric our project manager kept the project on time. All crews that worked on our home were professional and courteous. They also worked hard and performed top quality work. The final product exceeded our expectations. We are so happy we chose National First Response! Update: We recently had storm damage on our roof. They came out right away to address the issues. We ended up needing a new roof and ceiling and they did a great job. Our project manager Brendan was responsive and addressed any concerns we had throughout the project. The office staff is excellent to work with. The ladies are professional, highly organized, and kind. Thank you to everyone who worked on this project. We appreciate you!read moreread less
- Manuel E.Mike (my consultant with NFR) was this best. From our first meeting and all through the process. If your want to speak to a representative from NFR that has confidence, friendly and knowledge, Mike is your man. This company has the best workers, they do prompt work, clean up nice.I would gladly recommend them to my friends and family!!read moreread less
- Phil P.Chris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our projectread moreread less
- Mike M.National First Response is one of the very best companies I've dealt with in the construction industry. From the very beginning, Michael as project manager was helpful, communicated frequently and effectively during the project. Michael helped me understand the complexity of making an insurance claim for the storm damage my house incurred. I would like to him give him and his company more than five stars.read moreread less
- Viviana F.Contacted National First Response after the latest storm due to our roof shingles being blown off, and they did a great job! My roof was done within a week and a half, plus they were able to work with the Insurance to get the whole thing replaced. Satisfied customer here!read moreread less
- Gator W.Joey & Jeremy did a great job and trust full they now how to treat the customer. put down tarps cleaned up the area left nothing behind would recommend the two at our place as well as use the company. they call to confirm in advance and when on the way morning of, I like that gal doing the calling was great as well.read moreread less
- Ernie B.At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.read moreread less
- Loren O.National First Response made my first-ever roof replacement process very easy for me as a new homeowner. They were very patient and worked with me according to my schedule. Nicole is very sweet and helpful. Will definitely be using them in the future and will recommend them to friends and family.read moreread less
- Tammi D.My Mom met Preston from First Response at a Home and Garden Show in Phx. She was telling him about my roof situation. He told her not to worry, that they would take care of me. Preston came over and was so nice. Long story short, thanks to everyone who helped my claim, I now have a new roof. Nicole Sullivan was at the end of everything and helped push everything through. She was so kind and patient with me. The roofers were also very professional and did an excellent job. I would give them 100 stars but their work, kindness, persistence and professionalism all speak for themselves. Thank you to everyone for everything you did to help me out! YAY FIRST RESPONSE ROOFING!!!!read moreread less
- Amanda B.We have used this company three separate occasions and all three experiences were very above and beyond our expectations. Steve who has done drywall repair in our house twice now is by far the best drywaller I have ever seen. It is really hard to find quality craftsmanship but Steve really pays attention to close detail and can match any texture, he is a true drywall artist. Chris is always on point, ensuring we have the right equipment and the right guy on the job. He has made every transaction we've had run smooth. We really appreciate this team and definitely recommend them to all of our friends and family. Thank you to the team for being always being on point in our time of need!read moreread less
- Stephanie R.I can't say enough great things about this company. No one wants to have a disaster in their homes or business. It is one of the most stressful and crazy times a person can have in their lives. This company actually cares. From the time they answer the phone you know you're in great hands and someone is starting to put life back together again.
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of them are out for a quick buck and fake damage just so they can bull their insurance.
Not this company! They are the absolute opposite. I have seen them choose to do the right thing over and over and over again as they educate their clients on options and actually try to save them money. This company is more concerned about the welfare of their client than they are their pocket book and that is why they are the company I refer with confidence. I know that my client will get their house back as quickly as humanly possible and I have put them in the hands of someone I would unequivocally use in my own home.read moreread less - Andy A.You think to yourself oh no a new roof I dread going through the process. National First Response took those worries away. James explained to us what we needed and then Grace in the office helped us move through the process with ease to get the funding, scheduling and quick responses to our questions. Communication was great. Brandon was the Project manager and ensured everything was precise with the work crew. The work crew were awesome , great tradesmen they were very up beat and efficient with lots of details on the job. From the beginning I felt they delivered on what they told us they were going to do. I felt they were trustworthy and professional and no hassles. You will be happy with everyone that will be in contact with, extremely helpful with kindness, it is rare these days, but they know how to take care of a customer.read moreread less
- Susan W.The whole experience with National First Response went so well. From the very beginning all the guys who worked to repair our home due to water damage--from the water mitigation team, to all the guys who worked on the rebuild, to the painter--were fantastic. I'm sorry I don't remember all their names but I would like thank the ones I can remember, Allan, Jeremy, Rick, Jeremy, and Dave. Were so grateful to PipeTech for recommending National First Response to us. I would highly recommend this company!!!read moreread less
- Julia A.After my 3 years of mostly unaided struggles through natural disaster cleanups, National First Response’s combined insurance claims and construction assistance with my hail-ravaged roof was literally a godsend. From lifting the entire insurance burden off my elderly shoulders to installation of a new roof so well-crafted that even the insurance assessor labeled it “beautiful,” every staff member I dealt with both online and in person was exceptionally professional, knowledgeable, efficient, helpful, friendly, and patient. Their highly experienced operations manager Nicole Sullivan, in particular, kept me regularly updated over the entire claims-to-build process with informative, congenial, personalized notes, always promptly answering my questions and fully addressing my concerns. Claims specialist Zach Lenhart expertly handled insurance inspections and communications, arriving early to every appointment with unfailing cheerfulness. The actual roof build, carried out by project manager Miguel Trinidad and his friendly hard-working crew, went as speedily, smoothly, unobtrusively, and cleanly as could be hoped for, marked most especially by their obvious pride in creating a quality product. Without reservation, I highly recommend National First Response to all those needing insurance-linked construction services, but particularly to senior citizens like myself with physical or health limitations. All my initial dread of a potential insurance claim/building contractor nightmare (as endured by some of my neighbors) was quickly dispelled by NFR’s broad experience, professional expertise, and above all, reliability.read moreread less
- Devin C.I had a fantastic experience with National First Response from start to finish. James was able to come out quickly for the inspection on short notice, which I really appreciated. Grace was incredibly communicative throughout the entire process, keeping me updated every step of the way. Once the job began, the crew moved fast, and their workmanship was outstanding. Mikey did a thorough walkthrough after the job was complete and explained all the extra steps they took to make sure my roof would last for years. The team left the place spotless, and the pricing was very competitive. On top of all that, it felt great to support a quality local business. Highly recommend!read moreread less
- Steven B.I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.read moreread less
- larry r.National First Response did an amazing job on the mitigation and repair work within our home as a result of a drain leak that created significant damage. They were very professional, extremely punctional, and the quality of work was outstanding. Would highly recommend them for any type of mitigation and home repair work requiring quality service. Thank you !!1read moreread less
- Charlie V.These folks were a great help in getting our roof replaced after a hail storm. They identified the damage and helped through the entire process, including assisting with the insurance claim. Nicole was especially great at keeping the project moving and keeping me informed through the entire process. Thanks, everyone!read moreread less
- Manny S.National First Response's representative Bianca Peterson made what was a very stressful project into a pleasure. Not that replacing a roof can every be a pleasent experience, her experience, patience and working directly with our home insurance made it easier for us. The staff replacing the roof were amazing, professional on time and took about 2 day to complete the entire roof. I also work from home, yest the first day was very noisy, felt they mauy come throigh the roof, but expected with the amount fo work that was being done. The second day, all I heard were the nailing and that was not as bad. Bianca was on top of everything, communicating to the insurance company and patiently explaining to us what was going to take place and what she needed from us, etc. We are very satisfied with how sooth this all went!read moreread less
- Jeffery S.What an awesome team they have! Shout out to Nicole Sullivan! She helped to make this a great experience. I did have a concern once the work was finished and she helped resolve the concern in less then two days! I would definitely recommend National First Response for all of your roofing needs!read moreread less
- S K.After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.read moreread less
- Catherine G.The roofing team was expert in making my new roof a reality! (And in making it ready for solar panels.). The repairing and restoring water-damaged area team's work inside my house was professional and expert! Thank you for such awesome service and such pleasant results!read moreread less
- Jean A.National First Response did an amazing job on my roof. I didn’t had an idea of where to go or what to do, but they assisted me on every step of the process. They guided me on how to file the claim what to expect and even were present during the inspections to make sure the insurance pull through. They used the best materials, the workers and project managers were fast, clean, and constantly asked if I had any concerns. My whole roof was done in a couple of hours and the whole process was seamless. Thank you First Response and Nicole for helping me through something that can be so problematic and making it my easiest home improvement yet.read moreread less
- Jacquelyn G.We were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me!
I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future!read moreread less - AuctionAZ.com, L.We renovated our entire upstairs, and National First Response did an AMAZING job. Extremely knowledgeable, professional, helpful, and friendly. You could also tell that each worker took pride in his/her craft. I also appreciated the clear communication when it came to budget and cost. No surprises because everything was outlined and listed beforehand. Keep up the great work!read moreread less
- Steven C.I am terrible with names, but Nicole, Mikey and all the rest of the folks at NFR were a pleasure to deal with. The crew showed up around 7am and they stripped my roof to the deck and finished applying the new roof by 5pm. They cleaned up all the debris including nails and the roof looks great! They worked with my insurance Co. to ensure all damage was identified and all repairs were approved up front.Highly recommended if you are looking to replace your roof.read moreread less
- MzRena M.The whole team from start to finish were great. The team that came out to give the estimate, to the roofers who came on time, were very courteous, and ready to work. They were polite and had a great attitude throughout the day. Very honest and helpful. They cleaned up as if they were never there. Very professional and were top notch.read moreread less
- Vicki S.So where to start. A few months back, during our atmospheric river rain, I developed a roof leak. I live in a patio home with a flat roof. I went on Angie's list and selected four contractors to come out and give me a quote for roof replacements. Each one went up on the roof and saw a pot of gold and wrote their quotes. Why was I shocked? I didn't know what I was going to do. I then got a call from Brendan from National First Response as he saw my requests on Angie's list. He asked me if they could come out and look at my roof. I said sure. We got up on the roof and started looking around and he brought to my attention that my roof had major hail and wind damage, so we needed to contact my insurance company first and get an adjuster out to look at the roof. The insurance adjuster looked at my roof and agreed with Brendan. The insurance company wrote up their quote of what they said they would pay to do the needed work of replacing the roof. Nicole in the office was my go-to person to set up scheduling. She did a fantastic job of keeping me informed of all aspects of the work. She made me feel comfortable with all the work that was going to be performed on my house as this was no small job. She made me feel very confident that no corners were going to be cut regarding my roof repairs. Nicole scheduled the start date and sent Michael, the project manager of this job, out to go over with me the aspects of the job. Fantastic young man! The crew showed up on time and got right to work stripping the roof. Once the roof was stripped, they discovered the wood decking was damaged. Nicole said don't worry, Michael was getting photos and they were submitting an additional damage report to the insurance company. They followed up with my insurance company to get the approval for the decking replacement. Now mind you, not all insurance companies are alike. They also worked with me to replace the fascia along the edge of the house and to bring the patio roof and laundry room, which was flat, to conform with the rest of the roof at a fair price. Bottom line, if I could push the golden buzzer on National First Response I would. Thank you, Nicole on giving me a five-star confidence of your company, Michael for being extremely professional in your work and crew and also your crew, who did an excellent job in craftsmanship. I guess I don't have to say that I highly recommend this fantastic company, which is rare in this day and age.read moreread less
- Mike G.We had 3 broken windows in the front of our house and National First Response provided the lowest quote. They not only repaired the windows with quality glass and inserts but assigned a project manager to keep me informed from measure through installation. I highly recommend this company!read moreread less
- Monica S.First Response came out when a water heater pipe failed in the wall between the bathroom and bedroom of my brother's condo. They did a great job of helping me with the insurance coverage and repairs. They had to take out the wall right down to the studs. They put everything back even better than it was in the first place. I went on to make other repairs to the condo using them beyond the water damage and they met my expectations 100%. Their pricing is reasonable and it saved me a lot of time and trouble not having to find a painter, carpet installer and electrician. Thank you Brandi, Christina and Cory!read moreread less
- Jeanette E.National First Response was called to our home for various issues and Guy responded immediately within an hour. He corrected the plumbing issues and completed the job in a timely manner. I would highly recommend National First Response and a special shout to Guy for his professionalism and kindness. He was also asked to play Santa for this year's Christmas and responded with an Absolute YES!!read moreread less
- Jewell F.I’m so excited about my beautiful new roof! Grace really took care of all my questions and concerns and Justin kept me updated about the status of the job each day, and the crew did a terrific job of cleaning up anything left behind. Very happy with the quality of work and the service.read moreread less
- Chris G.I have own multiple commercial buildings including Auto I can save for a fact that Guy Bond and Eric Walters are the reasons why this company are so successful. On top of being extremely sincere they have what most companies don't have and that is a little thing called follow through. There motto of trust and verify I must say that I have stolen and used it in my business. The turnaround time was absolutely amazing and everything was handled 100% up to par. I had a severe water leak that was taken care of in a timely manner. I believe he's the manager but Eric was a perfectionist and Guy Bond couldn't have been more like family. I recommend this company to anybody five stars if I could give it 10 I would again thank you guy and Ericread moreread less
- Jennifer R.Going through the process was great and the communication was great. They were very professional, very fast at getting the job done. After finishing the job they did amazing with housekeeping, I appreciate them walking through my yard with a magnetic to pick up the nails.read moreread less
- Tim A.My overall experience with NFR was very positive mainly because of the dedicated follow-up of Grace and Mike. The crew sent to do the work took longer than expected with some minor details not completed. When I called Grace she was excellent in her concern and diligent follow-up with me. When Mike came to inspect the work he made sure it was done right. Both Grace and Mike were a delight to work with….if I had a company I would hire these two in a heart beat!read moreread less
- Paul W.National First Response did quality work in a timely manner and Grace Bernard the project coordinator who helped us was an absolute joy to work with. She made sure we were well informed throughout the entire process explaining how the everything worked and what our options were. As well as answering any questions we had promptly. It was such a a load of our shoulders. She took a potentially nebulous and stressful situation and made it pleasant. I highly recommend working with National First Response!read moreread less
- Laura G.I just can't find the words to express my gratitude for this incredible company! I had a water leak problem that went into my walls and onto my carpets in my basement, being a widow I was in panic mode ! Chris Owens and his awesome team from National First Response, reassured me they would take care of me , and I was not to worry! What a blessing when in a little over a week, with the most professional, hardworking, thoughtful men, my basement is more beautiful then I could have ever imagined ! Chris was right, when he took over, my anxiety and problems were gone ! I want everyone to know how happy and blessed I feel ! Thank you with all my heart! Laura Gunnellread moreread less
- Jacob B.These guys did a great job replacing my roof. They came out quickly, to asses the damage. They even walked me through filing the claim. Every step of the process they helped with. The crew came out early in the morning and had our new roof completed before the end of the day. Thanks for all the help!read moreread less
- Amy B.This is by far the best company I have ever dealt with! They are all on the ball when you call or need immediate service. This is the second time we have needed them at my work and both times we received great quality of work fast and efficient! Christina in the office is amazing as well as Cody, honestly everyone I’ve talked to has been.read moreread less
- dan f.Fast response time, terrific job done, top notch work. Guy and Eric were great to work with. I've owned multiple homes and have done several projects including pavers, tile, patio doors, granite, backyard bbq and more. Highly recommend this company, the quality of work and workers is second to none.read moreread less
- Laura R.National First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.read moreread less
- Cindy A.National First Response did a fantastic job repairing previously-undiscovered dry rot damage in my exterior kitchen wall. Every person who came to my home was 100% professional, courteous, respectful, helpful, and, most importantly, highly competent. Eric managed my project perfectly from start to finish, including explaining each step in advance so I could understand what was needed and what I would see as it happened. Shout out to framers Donny and Trent, drywallers Paul and Ricardo, Sunvec Roofing, stucco experts Gary, Dave, and Dave, painters Rick and Robert, plus Vinnie and Josh. I would happily bring any of them back for any work I might need to have done in the future.read moreread less
- Ray E.We had the pleasure of working with Guy Bond on each of our issues. We have owned three homes in the last 4 years and had to have National First Response come out to deal with the problems. Each time, Guy was sent out to help us and he was very professional, timely, helpful, and a great representative for this company. He took pride in his work and made sure we were very happy with the outcome of the finished product. He left the repaired area very clean and it looked like new. Thanks Guy!read moreread less
- Trish H.After my entire home flooded, National First Response made a difficult situation a pleasant experience. From my Project Manager Cory to the trade workers, (Jeremy, Casey, Steve and the others I didn't get to meet in person) all were professional, did great work, were patient with my requests/questions and even cleaned up after themselves! They kept on schedule and offered excellent recommendations for other services I needed (furniture restoration and even camping tips!). I highly recommend them and would use them again!read moreread less
- Deb Y.Omar came to my home to install new floors after a flood, he was very professional and patient with all my questions. In my older home nothing is straight, when something didn't fit as it should he figured it out a way to solve the issue without sacrificing the look of the home. Highly recommend Omar if you are given an option to pick your crew.read moreread less
- Tracy T.NFR did an amazing job! They had the job done within a day and they were very cautious with the yard clean up and mindful of protecting our plants and property. They also helped with the insurance process as well which was extremely helpful. The new roof looks great! A huge thank you to NFR for such a great job!read moreread less
- Alyssa C.They are extremely professional, have great quality work/materials and are so fast! My roof looks amazing! Brooke had such a great open line of communication with me through the entire process, she talked me through aspects i didn’t understand and was there to answer any questions I had. Can not say enough good things!read moreread less
- Cheryl M.Everyone at National First Response were so helpful in getting my roof replaced! They had quite the job with the insurance company! But they did it! They completed the job in 1 day! My roof looks great! And the crew was so respectful and the clean up was amazing! I would definitely recommend this company!read moreread less
- Pamela N.National First Response: Exceptional Rebuilders After a Devastating Fire Our experience with National First Response was truly exceptional. After our home was devastated by a fire, they not only rebuilt it beautifully but also restored our faith in the construction industry. Chris and Eric, our contractors, were trustworthy, timely, and maintained excellent communication throughout the entire process. They took over from a previous contractor who had done a horrible job and turned things around quickly and impressively. What set them apart was not just their professionalism but also their kindness and compassion during a difficult time. They treated us like family, ensuring we were comfortable with every decision. Our house now looks amazing, thanks to their meticulous craftsmanship. We wholeheartedly recommend National First Response to anyone in need of home construction or renovation – they are the epitome of what exceptional contractors should be. Thank you, Chris, Eric, and the entire team at National First Response, for giving us not just a rebuilt home but a fresh start filled with gratitude.read moreread less
We're Ready 24/7. Onsite Valleywide Within the Hour.
Things to Know WHEn Tragedy Strikes
It is important to understand the basic characteristics of the fire. Fire spreads quickly; there is no time to gather valuables or make a phone call. There is little time! In less than 30 seconds a small flame can get completely out of control and turn into a major fire. It only takes minutes for thick black smoke to fill a property or for it to be engulfed in flames. Most deadly fires occur on the property when people are asleep. If you wake up to a fire, you won’t have time to grab valuables because fire spreads too quickly and the smoke is too thick. There is only time to escape.
Heat and smoke from a fire can be more dangerous than the flames. Inhaling the super-hot air can sear your lungs. Fire produces poisonous gases that make you disoriented and drowsy. Instead of being awakened by a fire, you may fall into a deeper sleep. Stay away from the structure and do not walk through the affected areas as you will be contaminated with toxic chemicals.
Stay away from the burn site and surrounding areas. Don’t track material that could contain toxins through the property or building. Let a professional assess the following conditions;
- Type of Structure Damaged
- Primary Property – Structural Damage
- Roof/Trusses
- Exterior Walls
- Interior Walls
- Floors/Flooring
- Foundation
- Plumbing
- Electrical
- A/C and Heat (Ventilation system)
- Is structure uninhabitable
- Is structure unsafe to enter or occupy
- Should power remain off
- Is engineering needed for repair
- Is or was there water in the structure
- Property or building experienced previous loss
- Were pictures taken before, during or after the loss
- CLASS A: involve common combustibles such as wood, paper, cloth, rubber, trash and plastics. They are common in typical commercial and home settings, but can occur anywhere these types of materials are found.
- CLASS B: involve flammable liquids’ gases, solvents, oil, gasoline, paint, lacquers, tars and other synthetic or oil-based products. Class B fires often spread rapidly and, unless properly secured, can reflash after the flames are extinguished.
- CLASS C: involve energized electrical equipment, such as wiring, controls, motors, data processing panels or appliances. They can be caused by a spark, power surge or short circuit and typically occur in locations that are difficult to reach and see.
- CLASS D: involve combustible metals such as magnesium and sodium. Combustible metal fires are unique industrial hazards which require special dry powder agents.
- CLASS K: involve combustible cooking media such as oils and grease commonly found in commercial kitchens. The new cooking media formulations used form commercial food preparation require a special wet chemical extinguishing agent that is specially suited for extinguishing and suppressing these extremely hot fires that have the ability to reflash.
- Contact a National First Response so we can begin your insurance claim and secure your property.
- Contact your local disaster relief service, such as The Red Cross, if you need temporary housing, food and medicines.
- Check with the fire department to make sure your residence is open for review and not still under investigation and that all utilities are turned off.
- If you leave your property, contact the local police department to let them know the site will be unoccupied.
- Save receipts for any money you spend related to fire loss. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
- Touch, move or remove items or personal property until after the fire marshal has completed the investigation of cause and origin.
- Attempt to reconnect utilities (electric, gas, water) yourself.
- Dust, sweep, or vacuum debris as they are toxic.
- Throw away any damaged goods until after an inventory is made.
- Walk around the burn site or surrounding areas as you will become contaminated with toxins.
On Call 24/7 and Onsite within the hour.
We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.
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